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Warner Bros

Warner Bros

www.warnerbros.com
What is your customer experience with Warner Bros?

Warner Bros Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Warner Bros has 1.8 star rating based on 113 customer reviews. Consumers are mostly dissatisfied and 20% would likely recommend. Rating distribution shows 76% unfavorable and 12% positive.

Key Takeaways for Future Customers

  • Read Warner Bros reviews and expect slow or non-responsive customer service.
  • Confirm digital codes and billing before purchase to avoid missing content.
  • Have documentation ready when requesting a refund or cancellation.

Negative Feedback / Risk Areas

  • Frequent customer complaints about non-existent support and unreturned calls.
  • Refunds, exchanges, expired or missing digital codes, and scam/charge reports.
  • Game instability, lost accounts, and unresolved billing or subscription issues.

Positive Feedback

Many customers praise the games and movies and list titles they love.

View full overview ›

Media from reviews

Warner Bros - Injustice 2 dlc’s and add ons
Warner Bros - Injustice 2 dlc’s and add ons - Image 2Warner Bros - I dont have a useable digit code for Fantastic Beasts: The Secrets of...Warner Bros - 4K movie missing codesWarner Bros - Hello from RussiaWarner Bros - Hello from Russia - Image 2Warner Bros - Warner brothers itself.
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
game customer service hackers money customer service game injustice replacement response order
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Reynalda Ptc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Computer shares

No one ever answered my call !!! Frustrating that ever since covid there is no longer any customer service for anyone!!!

View full review
Charles C Jnr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Sale of Warner Bros Discovery stock

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AI Highlights
  • - Live rep to discuss WBD stock; hackers changed emails; old links dead; call 716-542-**** or email Charles D. and Joyce M. Carter.

I need to speak with a live human being about the sale of our WBD stock.

Due to hackers, we had to change our emails and passwords so any link to previous info will not work online.

Call me at *** or use email

*** and ***

Cons:
  • Very difficult to communicate with

Preferred solution: Full refund

User's recommendation: Tis company is difficult to communicate with to the point where it has been frustrating to say the least. it begs the question - is it legit or just a front. Repeated atempts to

View full review
Harold P Jpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Injustice 2 dlc’s and add ons

AI Highlights
  • - Injustice 2 add-ons aren’t appearing; downloads show content not found.
  • - Tried all methods and even bought DLCs on a new account, issue persists.
Warner Bros - Injustice 2 dlc’s and add ons
Warner Bros - Injustice 2 dlc’s and add ons - Image 2

Hi, my name is Harold Payne and I am contacting you guys today because of an issue that I am having. In the game injustice 2, my add ons aren't popping up.

It says that I can download them but once I try it says content not found.

I have tried all methods but none seem to work. I even tried buying the dlcs on a new account and its the same reoccurring issue.

View full review
Anonymous
map-marker Chicago, Illinois

Unhappy with product

AI Highlights
  • - The DVD case falls apart every time.
  • - It is cheaply made with an inferior design, and I bought the complete set and spent good money.

Every time I go to use one of these DVDs the case Falls completely apart because it is obviously very cheaply made and a very inferior design it is very irritating and I'm not trying to damage my DVDs I bought the complete set and spend good money for them and the case that holds them is ***

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Kasee Pam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My Mobile mortal Kombat account was lost when trying to reinstall the app at an attempt to fix bugs with krypt when downloaded again my account was lost.

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AI Highlights
  • - Lost all progress and both earned and purchased characters.
  • - Support reports no matching purchase history; account recovery requested.

Ive lost all the progress Ive made by playing the game and winning battles Ive lost all my characters I earned from playing all the characters I got from purchasing the card packs and when I sent in order id numbers for each purchase and described what characters were on my account they said there was no purchase history that matched. When theyre a licensed item when purchased I know they have the records I feel as if they arent even trying to locate my account and return it to me so I can continue where I was instead of me having to start all over and money down the drain!

User's recommendation: Loved the game one of my favorites but horrible customer service and will not help customers that actually value the game!

View full review
Reeves Pqi

HGTV Line-up

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AI Highlights
  • - Canceled HGTV shows lead me to cancel my subscription and may affect viewership and the brand across entertainment, theatre, and film.

Canceled shows on HGTV line-ups are unacceptable, therefore I will be canceling my subscription for viewing. This decision will effect your viership and your Brand as a entertainment base not to mention your theatre and movie productions.

User's recommendation: Do not subscribe to HGTV because of antisemitic views and cancelation of programs that related to racial views.

View full review
Regilo L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Burbank, California

I feel scammed

AI Highlights
  • - Alleged scam by two individuals claiming to work for Warner Brothers; money promised but not received.
  • - User seeks complaint filing steps.
Contains 2 confidential files for company representatives

What job scammed people out of moneyThese two ladies said they work for Warner Brothers & told me if I was to give them money than I will raise money & I never received my funds. I need to know how can I go by filing a complaint?

Sarah & Emily are working together to scam people out of there money. They picture is posted below.

Loss:
$700

Preferred solution: Full refund

User's recommendation: I was scammed by these ladies…

View full review
Glenn G Nzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Manor, Pennsylvania

DVD replacement

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AI Highlights
  • - Customer seeks a human replacement for non-playing Warner DVDs.
  • - I wrote to whv@***.com several times with no response.

How do I reach an actual human being regarding the replacement of Warner DVDs that do not play? I have been a huge supporter of your company my entire life and have spent a considerable amount of my income on Warner products.

I wrote to whv@***.com several times with no response.

I was led to believe that this was the address to write to in order to get a customer service reply. I assume it won't make a difference to anyone at your company, but getting no response to my legitimate concerns about products that I purchase from you will definitely lead to me not supporting Warner monetarily from now on.

Loss:
$25
Pros:
  • Good ips
Cons:
  • Zero customer service response

Preferred solution: Replacement DVDs

User's recommendation: Warner does not answer phone calls and does not reply to emails. If you have a problem with Warner product just accept that you have been robbed.

View full review
Anonymous
map-marker Montgomery, Alabama

Cancel Superman movie

AI Highlights
  • - Some fans want the DC Extended Universe to continue rather than reboot.
  • - They request canceling the upcoming Superman movie releasing July 11.
Updated by user Jul 10, 2025

I'm just trying to get Warner Bros. to continue the DC Extended Universe and to cancel the new DCU

Original review Jul 07, 2025

Hi um could you all maybe cancel this upcoming Superman movie set to release July 11 because some fans want the DC Extended Universe to be continued instead and they dont really feel comfortable with it being rebooted

View full review
Glenn G Nzb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

DVD replacement

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Updated by user May 03, 2025

Warners has totally non existent customer service. Have been trying for weeks to achieve contact with the company through several different means all of which go unanswered.

Original review May 02, 2025

Emailed with no response.

Called and call not answered.

DVDs purchased do not play.

Have no concept of how to get a human response from this company.

User's recommendation: This company does not respond. Resign yourself to the fact that you have been robbed.

View full review
Riyan J Nff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hackers

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In the game Injustice Gods Among Us. Theres a lot of hackers.

Please take them out. Thank you so much.

View full review
Gabe B Rpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mumbai, Maharashtra

Your lied

AI Highlights
  • - The reviewer reports a year of unkept promises to send items.
  • - They have a year of emails as evidence of promises.
  • - They want the issue fixed.

I have a year of you guys lying to me. I have a year of emails from you all telling me you were sending me my stuff.

Look, you have taken up a lot of my time. Your customer service is full of liars.

I have a year of the emails from your company lying to me, so I would greatly like you to fix this simple issue. You putting me through a year of *** is horrible.

Loss:
$90
Pros:
  • You are horribloe
Cons:
  • Your are cons

Preferred solution: my movie and my paid for the year of you not fixing my issue and your lies by the your company

User's recommendation: I wouldnt you have given me the run around for a year

View full review
Riyan J Nff

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Hackers

In the Game Injustice Gods Among Us, theres a lot of hackers, please take them out. Thank you so much!!

Pros:
  • Great company and great games

Preferred solution: Hackers taken out of the game

View full review
Kristelle Tsz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I dont have a useable digit code for Fantastic Beasts: The Secrets of Dumbledore

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AI Highlights
  • - Digital code with 4K/Blu-ray for Fantastic Beasts: The Secrets of Dumbledore.
  • - Codes from two orders expired; first was credited; I still need a working code.
Warner Bros - I dont have a useable digit code for Fantastic Beasts: The Secrets of...
Updated by user Oct 01, 2024

I still don't have a "active code" for my digital movie I purchased. The one they sent my with the 4K Disc is no good.

Original review Sep 24, 2024
I purchased 4k / BR Discs plus a digital code through Amazon.com for Fantastic Beasts: The Secrets of Dumbledore. I was in the hospital when it came in so about two weeks later I tried entering the digital code (7ZAG3LW3XO4BS7E2) from Amazon Order # 114-013****-891****.

I tried the code in several sites. It told me the code had expired. I called Amazon. They gave me a credit for the first movie.

So. I reordered the movie again. When it came in I put the code (7TVKKRARJG9UVCH0) from Amazon order # 111-065****-2566**** in within ten minutes. It still said that code had expired.

This is ridiculous! The whole reason I purchased the movie is for the digit code.

I have over 700 movies in my collection. So, all I need is the digital code I purchased to work.

User's recommendation: If they sell you a digital code and it doesnt work get a refund and dont buy from WB ever again!!!

View full review
Christel B Ipa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

About Hogwarts legacy update

AI Highlights
  • - Dragons do not appear when using the dragon brooms mod in Hogwarts Legacy (Steam).
  • - Mods must be fixed or removed after the latest update.
Updated by user Feb 19, 2025

I kept using mods, but everytime I used the mods and crashes my games

Original review Feb 04, 2025

I downloaded the dragon brooms and the dragons do not show up. I do not like this mod thing if we can't even see our brooms as the dragons we chose.

And I am playing Hogwarts Legacy on Steam.

You guys are supposed to have mod support, but I hate the new update. Either get rid of the mods or fix the problem.

Preferred solution: Mod support or an answer why the dragons are not showing up

View full review
GJMEYER

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

4K movie missing codes

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Warner Bros - 4K movie missing codes
Updated by user Sep 27, 2024

They never bothered to provide a single response of any kind. Dead silence - Crickets!

Original review Sep 23, 2024

I purchased The Matrix - 4K UHD - 4 Film Deja Vu Collection - brand new. 4K download codes were missing even though the outer box clearly states that the codes are part of the product.

Loss:
$50
Pros:
  • Non responsive
  • False product labeling and advert
Cons:
  • False product labeling and advertising
  • Non responsive

Preferred solution: Just provide the 4K digital codes

User's recommendation: Be aware that you may not be getting what you paid for. I reached out to Warner Bros. 4 days ago then again yesterday. I’ve gotten no response.

View full review

About

Related Companies

Warner Bros Discovery, Discovery Plus, HGTV, Discovery Channel, Food Network

Summary

Warner Bros. is one of the most famous and largest film studios. The company is a subsidiary of Time Warner. Warner Bros. was founded in 1903 and first started as a small theater. Among company's subsiadiaries there are Warner Bros. Television, Warner Bros. Home Video, Warner Bros. Animation, New Line Cinema etc. Warner Bros. is an international leading entertainment company. It creates, develops, distributes and licenses all kinds of entertaining content. Warner Bros. provides a great selection of movies, cartoons, DVDs, comic books etc. For more than a hundred years of its history Warner Bros. has presented a great variety of entertaining materials both for people of all ages.

Warner Bros reviews and complaints

Warner Bros is ranked 147 out of 3993 in Entertainment category

Area Served

USA, Worldwide, Europe, Other

Payment Methods

VISA

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